Turn processes into assets not liabilities.

Lumen transforms scattered emails, endless meetings, and manual handoffs into smooth, automated workflows that actually get work done. Real-time collaboration meets intelligent process execution—in any language, across any team.

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Optimize where it hurts

Keeping track of tasks, workflows, and processes is challenging

When ownership, SLAs, and data live in emails, work turns into the Wild West—costly delays, rework, and compliance risk. Lumen brings one live, multilingual source of truth for documented execution, dynamic ownership, and analytics that cut cycle time and spend.

Who owns this step?

I’m staring at a task sent to a distribution list with no clear owner and no clue who to nudge. Work stalls because responsibility is fuzzy and buried in email or chat.

Lumen Solution

Every request shows current assignees and allows reminders, substitution (when allowed), and rejection with structured feedback. The assignment matrix (fixed, referenced, or dynamic) ensures the right people are on the hook, visibly.

Waiting forever with no ETA

I can’t tell if a task will finish today or next week, so I keep following up and context-switching. The uncertainty wastes time and causes everybody stress.

Lumen Solution

Forecasting estimates completion times from SLA, workload, and history. Reminder prompts are SLA-aware, reducing noisy pings when delivery is still on track.

Tasks landing on the wrong people

Work arrives in my queue that I can’t complete, so I chase the “real” owner or wait for reassignment.

Lumen Solution

Dynamic assignment rules route tasks by context (fields, division, size) and fail-safe to process owners if no match. Delegation controls and group-based assignments provide coverage for absences.

Process changes break daily work

A template update mid-flight invalidates forms or steps, and my in-progress requests get stuck.

Lumen Solution

Versioning lets admins choose whether to migrate running requests. Updates are auditable, and individual requests can be upgraded explicitly when safe.

Audits turning into archaeology

Preparing for audits means digging through emails, spreadsheets, and outdated docs to reconstruct what happened.

Lumen Solution

Every request and template has an audit history, including who changed what and when. Documentation exports (including SIPOC) and per-version stats make audits straightforward.

Approvals stuck at unknown bottlenecks

My request disappears into an approval queue and I don’t know where it’s blocked or why. I end up escalating blindly.

Lumen Solution

The Requests view shows current assignment and status. Analytics highlights slow steps and offers optimization suggestions (e.g. parallelization) to remove systemic bottlenecks.

Can’t see the critical path

I don’t know which step is delaying the whole outcome, so improvement efforts miss the mark.

Lumen Solution

Critical path visualization surfaces where time is truly consumed. Lumen proposes structural changes (parallelization, sequencing) grounded in execution data.

Stale process docs that don’t match reality

The “official” process is a slide deck that nobody updated after the last org change. I don’t trust it, so I ask around instead.

Lumen Solution

Processes are versioned, executable templates with live documentation generated from the actual flow and inputs. Suggestions from execution (e.g., rejected tasks) feed back into the template, keeping docs aligned with reality.

No idea if we’re within SLA

I only learn about SLA misses when someone complains. There’s no early warning or trend insight.

Lumen Solution

SLA-aware forecasting and per-step cycle time analytics (avg/min/max, trends) reveal whether you’re on track and where SLAs are at risk before they breach.

Same data asked again and again

Different teams ask me for the same information in different forms. I retype details, make mistakes, and lose time.

Lumen Solution

Central request data and reusable inputs flow through steps. Business rules hide unnecessary fields, and request cloning carries forward relevant values to reduce duplication.

Manual data entry into third-party systems

I’m copy-pasting the same request data into SAP, Salesforce, and other tools—slow, error-prone, and a terrible use of my time. One typo or missed field creates rework and downstream delays.

Lumen Solution

Automate the keystrokes. HTTP action steps call external endpoints with the current request data and auto-complete when responses satisfy required inputs; job actions run durable background workflows to push records into systems without human input. Using the SDK/API, actions securely read/update fields and complete tasks so people only handle exceptions.

Who owns this step?

I’m staring at a task sent to a distribution list with no clear owner and no clue who to nudge. Work stalls because responsibility is fuzzy and buried in email or chat.

Lumen Solution

Waiting forever with no ETA

I can’t tell if a task will finish today or next week, so I keep following up and context-switching. The uncertainty wastes time and causes everybody stress.

Lumen Solution

Forecasting estimates completion times from SLA, workload, and history. Reminder prompts are SLA-aware, reducing noisy pings when delivery is still on track.

Tasks landing on the wrong people

Work arrives in my queue that I can’t complete, so I chase the “real” owner or wait for reassignment.

Lumen Solution

Dynamic assignment rules route tasks by context (fields, division, size) and fail-safe to process owners if no match. Delegation controls and group-based assignments provide coverage for absences.

Process changes break daily work

A template update mid-flight invalidates forms or steps, and my in-progress requests get stuck.

Lumen Solution

Versioning lets admins choose whether to migrate running requests. Updates are auditable, and individual requests can be upgraded explicitly when safe.

Audits turning into archaeology

Preparing for audits means digging through emails, spreadsheets, and outdated docs to reconstruct what happened.

Lumen Solution

Every request and template has an audit history, including who changed what and when. Documentation exports (including SIPOC) and per-version stats make audits straightforward.

Approvals stuck at unknown bottlenecks

My request disappears into an approval queue and I don’t know where it’s blocked or why. I end up escalating blindly.

Lumen Solution

The Requests view shows current assignment and status. Analytics highlights slow steps and offers optimization suggestions (e.g. parallelization) to remove systemic bottlenecks.

Can’t see the critical path

I don’t know which step is delaying the whole outcome, so improvement efforts miss the mark.

Lumen Solution

Critical path visualization surfaces where time is truly consumed. Lumen proposes structural changes (parallelization, sequencing) grounded in execution data.

Stale process docs that don’t match reality

The “official” process is a slide deck that nobody updated after the last org change. I don’t trust it, so I ask around instead.

Lumen Solution

No idea if we’re within SLA

I only learn about SLA misses when someone complains. There’s no early warning or trend insight.

Lumen Solution

SLA-aware forecasting and per-step cycle time analytics (avg/min/max, trends) reveal whether you’re on track and where SLAs are at risk before they breach.

Same data asked again and again

Different teams ask me for the same information in different forms. I retype details, make mistakes, and lose time.

Lumen Solution

Central request data and reusable inputs flow through steps. Business rules hide unnecessary fields, and request cloning carries forward relevant values to reduce duplication.

Manual data entry into third-party systems

I’m copy-pasting the same request data into SAP, Salesforce, and other tools—slow, error-prone, and a terrible use of my time. One typo or missed field creates rework and downstream delays.

Lumen Solution

Expand pills

How Lumen Solves It

From Chaos to Clarity in Minutes, Not Months

Lumen turns your existing processes into living, breathing workflows that adapt as your business grows. No consultants. No months-long implementations. Just immediate results.

Live Process Mapping

Write an email, get a workflow. Lumen converts natural communication into executable processes instantly.

Collaborative Evolution

Processes improve themselves as teams use them. No more outdated documentation.

True Multi-Language Support

Teams work in their native language while everyone sees what they need to see automatically translated in real-time.

Intelligent Task Routing

Work flows to the right person at the right time, with context they need to act immediately.

Real-Time Analytics

See exactly where work gets stuck and get AI-powered suggestions to identify and fix bottlenecks.

Low Code Setup Automation

Turn repetitive steps into background actions without writing complex code or hiring developers.

Impact

The Numbers Don't Lie

Gain insight into your processes with live visibility of Key Performance Indicators to track your process evolution

68%

Faster process cycle times,
no more forgotten emails and passing around documents

60%

Reduction in waiting time, eliminating follow-ups and clarifications

35%

Savings on operational cost, implement immediate changes without IT overhead

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* improvements are indicative only and are based on statistics out of previous case studies

Collaborative process mapping

Build extensive process flow with input from everyone.
More like -

“Just ask Barb, she knows who to call to get this done.”

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FEATURES

Workflows That Think Ahead

Lumen learns from your team's behavior and suggests optimizations in real-time. Watch your processes get smarter with every completed task.

Predictive Workload Insights

AI forecasts completion times based on current assignee workload and historical performance.

Smart Parallel Processing

Automatically identifies steps that can run simultaneously, cutting cycle times by up to 60%.

Context-Aware Assignments

Routes tasks based on expertise, availability, and business rules—not just org charts.

Proactive Bottleneck Detection

Flags potential delays before they happen and suggests immediate fixes.

Lumen Where Teams ‍Move Faster, Together.

No more endless email threads or confusing handoffs. Just streamlined processes your team can actually follow

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Watch 3-Minute Demo

COLLABORATIVE FEATURES

Built for Global Teams, Perfected for Local Workflows

Document & Execute in One Place

Stop maintaining separate documentation that nobody reads. Your workflows are your documentation, always current, always accurate.

Version Control That Actually Works

Every change is tracked, every decision is documented. Roll back, and know exactly when processes changes.

Compliance Made Simple

Automatic audit trails, role-based permissions, and export capabilities that make compliance teams actually smile.

PRICING

Simple Pricing That Scales With Your Success

Simple pricing for your team. Choose and get stated right away.

Starter

$29/user/month

Perfect for Small teams ready to escape email chaos and bring clarity

Up to 5 active processes

Basic analytics and reporting

Email support

Multi-language support

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Professional

$79/user/month

Designed for small and medium enterprises with automation goals

Everything in Starter Plan

Critical Path analysis

Advanced analytics with AI suggestions

Automatic request content localization

Priority support

Dedicated success manager

Get started

Enterprise

Custom Pricing

Perfect for large organizations with complex requirements

Everything in Professional Plan

Collaborative process mapping

Re-work mechanisms

API Access and custom jobs

Embedded requests

On-site Training and implementation

Get in touch

GET EARLY ACCESS

Ready to Transform How Work Gets Done?

Join hundreds of forward-thinking teams who've already eliminated process chaos. Start your free trial today—no credit card required.

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